Terms & Conditions
- General terms
1. All Lucky Hippo Casino players must fully agree, understand and comply with the Casino Terms and Conditions listed.
2. Lucky Hippo Casino is only open to residents in the jurisdictions where they are legally allowed to participate and it is not prohibited. Playing and participating in games is void where prohibited by laws.
3. Players must be of legal age to participate in the Lucky Hippo Casino. The legal participation age is determined by the jurisdiction of where the player resides. Players can only play gambling games and events if it is legal. All laws must be followed according to the jurisdiction of where a player is connecting from. Lucky Hippo Casino can not offer any assurances or legal advice. Players must be of age and at least 18 years or older to use the Casino and its services.
4. Multiple player accounts are prohibited and any additional player accounts will be shut down. If more than one real player account is discovered, players are no longer eligible for any winnings and any deposits will not be eligible to receive any winnings, and all withdrawals will be revoked.
5. Lucky Hippo Casino has the right to deny account registration and Casino play for any player depending on their connection location.
6. Absolutely no representations or warranties, explicit or implicit are made by the Company/Casino to the players legal rights to participating in any game. In addition, none of the Company’s employees, media partners, partners, distributors, licensees, wholesalers, affiliates or any other partment have the ability to make representations or warranties.
7. All Lucky Hippo Casino employees, retailers, licensees, distributors, wholesalers, advertising, promotion, media partners, agencies, etc do not have eligibility to play in the Casino. In addition, family members of these positions are not allowed to participate in the Casino.
8. There is no purchase necessary to play games at Lucky Hippo Casino. The Casino is for entertainment purposes only. Players can play for free and are not required to bet money to play. If a player wishes to bet real money, this is at their risk and own decision. When a player chooses to participate in a game, they agree the game is not offensive, that the game is fair and completely decent.
9. When a player enters the Casino, they must understand it is for their own entertainment. Professional use of the Casino is not prohibited. Any other type of access or reusing of the Lucky Hippo Casino is restricted.
10. Lucky Hippo Casino has the right to close an account at any point in time and for any reason. The Casino can do so without notice. If a player has a balance at the time of canceling of a account, this balance may be credited. The Casino has the right to void and remove winnings from a player's account, depending on the situation at the time of account cancellation. These circumstances may include:
10.1 If the Casino discovers multiple active accounts under one player in the Casino;
10.2 If names do not have an exact match of registered names on the stored credit cards, which deposited money into the Lucky Hippo player's account;
10.3 If a player decided to cash-in winnings prior to completing requirements of the promotion;
10.4 If a player uses a false identity, incorrect details or identification about themselves;
10.5 If a player is under the legal age to play;
10.6 If a player lives in a prohibited by law jurisdiction for playing the Casino games;
10.7 If a player allows another person to play on their account;
10.8 If a player uses the Casino for professional use, which is strictly prohibited. The Casino is for individual entertainment and can not be played with other groups or clubs. The Casino is for personal use only;
10.9 If a Casino player is found deceiving or cheating the Casino by using tools like machines or automated systems to cheat the Casino;
10.10 If you play corruptly by abusing bonuses or employ low-risk tactics to only receive withdrawals of promotion cash.
10.11 If Lucky Hippo discovers a player played at other online Casinos for reasons 10.1 to 10.10.
11. If the Company and Casino discovers fraudulent activity by any player, the Casino has the right to hold any payments with the exception of an original deposit. The Casino can move forward with legal proceedings to gather payments owed. Players agree to cover any payments due to the Casino. Players are prohibited to completed chargebacks or cancel and deposits. In this case all winnings are voided and players must pay the Company for any unpaid amounts, also including other expenses that occur while the Company is in process of collecting debts.
12. Players accepting any winnings and prizes consent to their names and likeness possibly being used for promotional purposes by the Casino and advertising. The Company does not need to compensate further for this except where this is against the law.
13. Any complaints about game outcome must be submitted to the Company in fourteen days. If there is an error between the Casinos software and server software, the Casino’s server software will determine the outcome and result of the game in question.
14. Players are 100% solely responsible for paying any and all applicable taxes on winnings and prizes collected from Lucky Hippo Casino.
15. The Casino reserves all rights to add or remove new games to the Casino at anytime and without notifying players. No manual bonuses or credits apply when the account presents withdrawals in process.
16. If a player is not active in the Casino for over 180, the Casino has the right to collect any balances at that time. Inactive accounts that are more than six months old will be closed by the Casino.
17. Player account numbers and passwords must be kept secure by the player. A participant in the Casino may not allow anyone else to use their account or gather information from the Casino. The sole player associated with the account is the only user allowed to collect prizes and winnings. Players are completely responsible for all losses.
18. The Casino is not required to keep any passwords or usernames if a player loses the information. If it's beyond the Company's error, the player must take responsibility for lost usernames or passwords.
19. If a player uses the game in a not intended way, the Casino and Company are not liable for any technological malfunctions on the user's end.
20. Any and all cheating by a player gives the Company the right to publicize actions with the players full identity and email address. If a player makes incorrect or fraudulent remarks about the Casino, the same holds true. The Casino can share this other information with banks, Casinos and other corporations.
21. Players hold the Company/Casino and all its employees and entire team, agencies, partners, officers, directors, licensees, wholesalers, affiliates, and other agencies fully indemnify same from all costs, damages, liabilities that emerge from: (i) reuse or any use of the Casino and website, (ii) materials use during visitation on website, (iii) the players entry and use or reuse of the Company and Casino's server, (iv) playing and participation of games, (v) acquiring any and all prizes and winnings.
22. No other Company or persons shall use the terms, images, text, or rights of Lucky Hippo Casino.
23. Any and all game materials collected electronically or by any other way are voided if counterfeit, forged or tampered with in any way. Game materials with any errors electronic, printed, produced, typographical, mechanical are limited to replacement of same liability.
24. For prize claims, any documentation is the property of the Casino and is not returnable. Claim material which is insufficient, lost is not the responsibility of the Company.
25. Players get email notifications after making deposits and purchases. All players should keep extra copies of this data in addition to other Casino regulations and game rules.
26. Every wager and bet is required to be placed on the Lucky Hippo interface. Using robots or any other fraudulent type of wagers is strictly prohibited. Only approved wagers are allowed. The Company has the right to void any wagers placed with software which is not approved. Wagers placed in a deceitful manner will be canceled and the Company may take other action.
27. There are no withdrawal processing fees with one exception. If a player decides not to make a wager a minimum of one time before withdrawing. The Casino has the right to clear processing charges.
28. If a player believes they have not been given satisfactory service, they can email to discuss a possible refund.[email protected]
29. These Terms & Conditions can be amended at any time, without notice. The only reasoning for changes is security for players.
30. Players agree to these terms before playing in the Casino. These terms are an agreement between players and Lucky Hippo Casino.
- Bonus terms
300% Initial Deposit & Reload Promotion: Coupon code: HIPPO300Monday Cash Back Privilege:
This offer is valid only for first-time depositors at Lucky Hippo Casino and only applies by redeeming the correspondent Code in the cashier prior to completing the deposit. Any winnings from this Promotion, will be void if the account does not have at least one valid deposit. The Finance Team reserves the right to request a valid proof of the fully debited transactions. The offer is limited to one player per household and/or computer. The coupon can be redeemed up to 3 times up to a maximum of $3,000.00 bonus each time, for a total combined bonus amount of $9,000.00. To receive the maximum bonus amount the deposit must be $1,000. Minimum deposit to qualify for this bonus is $25. Play through required to cash out: 45 times the deposit plus the bonus amount in valid games: Wagers in Slots machines, Keno, Bingo, Scratch Cards, Board Games and Shooting contribute $1 per spin or bet. Wagers in Black Jack, 21 Games, Multi hand Video Poker, Video Poker or any type of Poker Games (including Slots Poker): every $1 bet contributes $0.5. Wagers in Live Dealer Games, Craps, Vegas Three Card Rummy, Tri Card Poker, Caribbean Draw, Caribbean Hold’em, Caribbean Stud, Baccarat, Roulette or SicBo or Progressives games do not apply. Maximum cash out is 20 times the deposit amount linked to the promotional code, up to $10,000, based on a deposit amount of $500, but it in no case can exceed the maximum $10,000 payout. Once the wagering requirement is met, all balances exceeding the maximum cash out allowed will be void and automatically deducted from the account. At this point the player may request the funds. If chooses to continue playing instead, any additional winnings exceeding the maximum cash out allowed will be voided and forfeited. The Bonus Amount is non cashable and will be removed from the associated cash out.
SLOTS RELOAD BONUS: COUPON CODE: HIPPO225
225% Bonus up to a maximum of $1,125.00 Plus 65 FREE SPINS in Game: PULSAR
Can be redeemed 1 time. Minimum deposit amount required is $25.00 and to get max bonus amount, the deposit must be of $500.00. Only apply by redeeming the correspondent Code in the cashier prior to completing the deposit. Any winnings from this Promotion, will be void if the account does not have at least one valid deposit. The Finance Team reserves the right to request a valid proof of the fully debited transactions. Free Spins must be played first in the game PULSAR, prior to accessing any other valid game. Neither the number of spins nor the bet amount can be increased while playing the 65 Free spins round. Play through required to cash out: 40 times the deposit plus the bonus amount in valid games: Wagers in Slots machines, Keno, Bingo, Scratch Cards and Shooting contribute $1 per spin or bet. Wagers in Black Jack, 21 Games, Multi hand Video Poker, Video Poker or any type of Poker Games (including Slots Poker) Live Dealer Games, Craps, Vegas Three Card Rummy, Tri Card Poker, Caribbean Draw, Caribbean Hold’em, Caribbean Stud, Baccarat, Roulette or SicBo or Progressives games do not apply. Maximum cash out is 20 times the deposit amount linked to the promotional code HIPPO225, up to $5,000, depending on the player class and based on a deposit amount of $250, but it in no case can exceed the maximum $5,000 payout. Further restrictions may apply when the customer's account registers more withdrawal transactions than deposits in any given time frame, or when the previously approved total payout amount exceeds 50% of the total net deposit amount within the recent months.Once the wagering requirement is met, all balances exceeding the maximum cash out allowed will be void and automatically deducted from the account. At this point the player may request the funds. If chooses to continue playing instead, any additional winnings exceeding the maximum cash out allowed will be voided and forfeited. The Bonus Amount is non cashable and will be removed from the associated cash out.
COUPON CODE: LUCKY250 250% Bonus up to a maximum of $1,250.00. Plus 50 FREE SPINS in Game: 777.
Can be redeemed 1 time. Minimum deposit amount required is $25.00 and to get max bonus amount, the deposit must be of $500.00. Only apply by redeeming the correspondent Code in the cashier prior to completing the deposit. Any winnings from this Promotion, will be void if the account does not have at least one valid deposit. The Finance Team reserves the right to request a valid proof of the fully debited transactions. Free Spins must be played first in the game 777, prior to accessing any other valid game. Neither the number of spins nor the bet amount can be increased while playing the 50 Free spins round. Play through required to cash out: 45 times the deposit plus the bonus amount in valid games: Wagers in Slots machines, Keno, Bingo, Scratch Cards and Shooting contribute $1 per spin or bet. Wagers in Black Jack, 21 Games, Multi hand Video Poker, Video Poker or any type of Poker Games (including Slots Poker) Live Dealer Games, Craps, Vegas Three Card Rummy, Tri Card Poker, Caribbean Draw, Caribbean Hold’em, Caribbean Stud, Baccarat, Roulette or SicBo or Progressives games do not apply. Maximum cash out is 20 times the deposit amount linked to the promotional code LUCKY250, up to $5,000, depending on the player class and based on a deposit amount of $250, but it in no case can exceed the maximum $5,000 payout. Further restrictions may apply when the customer's account registers more withdrawal transactions than deposits in any given time frame, or when the previously approved total payout amount exceeds 50% of the total net deposit amount within the recent months.Once the wagering requirement is met, all balances exceeding the maximum cash out allowed will be void and automatically deducted from the account. At this point the player may request the funds. If chooses to continue playing instead, any additional winnings exceeding the maximum cash out allowed will be voided and forfeited. The Bonus Amount is non cashable and will be removed from the associated cash out.
BLACKJACK AND 21 GAMES RELOAD BONUS: COUPON CODE: BJHIPPO
Minimum deposit $25.00, Can be redeemed 1 time per day. 100% Bonus up to a maximum of $250.00 Play through required to cash out: 100 times the deposit plus the bonus amount in Black Jack and 21 Games. Wagers in other games do not apply. Maximum cash out is 20 times the deposit amount linked to the promotional code BJHIPPO, up to $5,000, based on a deposit amount of $250, but it in no case can exceed the maximum $5,000 payout. Further restrictions may apply when the customer's account registers more withdrawal transactions than deposits in any given time frame, or when the previously approved total payout amount exceeds 50% of the total net deposit amount within the recent months. Once the wagering requirement is met, all balances exceeding the maximum cash out allowed will be void and automatically deducted from the account. At this point the player may request the funds. If chooses to continue playing instead, any additional winnings exceeding the maximum cash out allowed will be voided and forfeited. The Bonus Amount is non cashable and will be removed from the associated cash out.
Every Tuesday you can receive 20% Cash Back of all your deposits made on Monday between 00:00:00 AM and 23:59:59 PM CST!! After the cash back money is credited in your account; you can choose either to play it or request a withdrawal (Minimum withdrawal $150, maximum withdrawal $1,000). “NO PLAYTROUGH REQUIRED” • Further winnings derived from this promotion will be void and once the Bonus Balance is converted to Withdrawable Amount, all winnings exceeding $1000.00 will be automatically deducted. • This Bonus can only be credited upon request via chat or email, and cannot consider more than two previous Mondays. • Maximum Bonus amount $500. • Only for accounts with the complete credit card validation. • It can be credited only once per account. • Deposits with winnings or withdrawal requests derived from these specific deposits don't apply for this promotion. • Further restrictions may apply depending on the account activity and overall net deposits.
Birthday Bonus Promotion:
• This promotion can be credited once a year. • Active members one time only. • Some restrictions and limitations may apply for this bonus • The bonus chips are unredeemable and will be removed from the associated cashout. • Please check GENERAL TERMS, RULES AND REGULATIONS FOR ALL PROMOTIONS AND BONUSES in order to cash out.
Season Bonus Promotion:
• This promotion starts on Mondays, every two weeks, one time only. • Regular Wagering and cash out requirements. • Maximum Bonus amount $500. • Active members one time only. • Some restrictions and limitations may apply for this bonus • The bonus chips are unredeemable and will be removed from the associated cashout. • Please check GENERAL TERMS, RULES AND REGULATIONS FOR ALL PROMOTIONS AND BONUSES in order to cash out.
Anniversary Bonus Promotion:
• This promotion can be credited once a year. • Regular Wagering and cash out requirements. • Active members one time only. • Some restrictions and limitations may apply for this bonus • The bonus chips are unredeemable and will be removed from the associated cashout. • Please check GENERAL TERMS, RULES AND REGULATIONS FOR ALL PROMOTIONS AND BONUSES in order to cash out.
Quick Verification Program:
Update your Casino file, receive a special bonus and enjoy great benefits! Click here
Refer - a – Friend Promotion:
Refer a friend to our Casino and earn $25 FREE! If your friend makes a deposit of $50 or more, have them send an email to us and your account will be credited with a FREE $25 bonus! Refer as many friends as you want, as often as you want * Regular wagering and cash out requirements. Please be aware that this bonus may have other additional restrictions, for further information please contact our Customer Care Department at: [email protected] Note: In order to refer a friend you must be an active member of Lucky Hippo Casino.
• Amounts of credits for Buy Ins, Add Ons and Re-Buys and Games allowed, may vary depending on the type of tournament. All specifics are published in the Tournaments Section (download version). • Once the tournament ends, the prize can be claimed, if available for the particular tournament, via email to [email protected] Otherwise, if it is prize of amount in US$, it will be automatically credited to the account's playable balance. • Credits expire upon completion of the time allowed for the game play, within the Tournament. Any unused credit or points will be forfeited if not used within this time. • Jackpot prizes of any kind, depending on the games available, are forfeited, while playing in Tournaments. • Winnings coming from Tournaments are subject to our Regular Terms and Conditions for bonus money and withdrawal process. Upon requesting a withdrawal of the winnings derived from a second or further tournaments, the account will be reviewed for deposit activity, else payout will be denied. The Finance Team reserves the right to request a valid proof of the fully debited transactions. • Any type of Bonus money cannot be used to play in any Tournaments. Any winnings derived from Bonus money play, will be void. • Winnings coming from Slots Tournaments Prizes are subject to a maximum cash according to the Terms and Conditions as specified and advertised by the Invitational Entry or Advertiser. But in no case, can exceed the amount of $2,000 payout.
General Terms, Rules & Regulations for all Promotions and Bonuses
The following wagering requirements and cash out rules apply to special credits granted to the player's account, unless otherwise indicated for any specific promotion or bonus.
Games Cash Out Wagering Requirements** Regular Silver Gold Platinum Diamond Valid Games* 40 Times 40 Times 35 Times 30 Times 30 Times Multihand Video Poker and Video Poker. 90 Times 80 Times 70 Times 50 Times 50 Times Live Dealer Games, Progressives, Craps, Caribbean Hold’em -Stud and Draw, Baccarat, Tri Card Poker, Roulette, Three Card Rummy, Sic Bo, BlackJack and 21 Games INVALID*** INVALID*** INVALID*** INVALID*** INVALID*** Maximum Withdrawal $500 $1,000 $1,500 $2,500 $5,000
Maximum cash out applies also in accordance to General Terms, Rules & Regulations for all Promotions and Bonuses
* Whatever other game not specifically listed on this table.
**Times Bonus Amount.
*** Wagers does not count for the fulfillment of the wagering requirements.
1-The minimum deposit to apply for any of credit or promotions is $25.00.
2-All PROMOTIONS can be Claimed or Redeemed ONLY by the use of the specific COUPON CODES, which must be entered prior making the deposit.
3-Any individual or groups of individuals attempting to defraud the casino or engaging in any type of syndicate betting will forfeit their deposits, bonuses and winnings. This includes, but is not limited to, opening multiple accounts in an attempt to claim the initial deposit bonus multiple times.
4-The casino reserves the right to close any account in which there is no activity within 180 days. Not placing a bet, not making a deposit or withdrawal, or not accessing the account, within this period, are considered examples, but not exclusively, of account inactivity and consequently, any balance is forfeited.
5- The use of bonus money (any type of coupon or manual credit) is intended for recreational purpose only. The casino reserves the right to consider a misuse of the bonuses when professional players or groups are abusing or taking advantage of our bonus program. In this case, not only the bonus feature can be suspended, but also, any winnings from wagers based on such behavior is forfeited. This action or abuse also derives in suspending the player's accounts and preventing further access.
6- Any winnings coming from bonus money, in accounts in which the last deposit is older than three months, are considered invalid and forfeited by the player, and no withdrawals will be processed. In this case, any balance will be removed from the account.
7- While playing with Bonus money, in any of its kinds, the maximum bet amount is $20.00, either in any pay line or wager in any game. Any winnings coming from bets that are higher than this maximum limit, while using bonus money, partially or totally, are void and no withdrawal can be processed. In this case, any balance could be removed at the casino's sole discretion.
8- Unless otherwise specified by the Casino; all promotional funds (bonus amount) stay in the house upon completing the wagering. Bonus money serves to enhance play and help to generate winnings; however, cannot be withdrawn as part of the winnings. The bonus will not be returned to the account but deducted from winnings by the Casino upon withdrawal. At the point of cashing out the winnings, all bonus money will be removed from the total amount of cash won by playing at the Casino.
9- Maximum cash out applies in all cases while playing with bonus money, in any of its kinds, either coupons or manual credits, even if there is any jackpot win during the game play. Unless otherwise stated for a single specific promotion, bonus or campaign, the following general rules abide: A. For any deposit bonus coupon code from 250% or more, the maximum allowed withdrawal is the sum of 20 times the deposit amount linked to that bonus code. (Maximum cash out will not exceed in any case the sum of $5,000.00, depending on the player class and considering a deposit amount of $250.00). B. When the deposit bonus code represents less than 249%, the maximum cash out allowed will be also 20 times the deposit amount linked to the promotional code, but in no case, the payout will exceed $10,000.00, depending on the player class, and considering a deposit amount of $500.00. C. For for Blackjack/21 games promotion, the maximum allowed withdrawal is the sum of 20 times the deposit amount (Maximum cash out allowed will be $2,000.00 in all cases depending on player class and based on a deposit amount of $100.00, unless stated differently for the specific promotion). D. This rule (20x) also applies when the customer's account registers more withdrawal transactions than deposits in any given time frame, or when the previously approved total payout amount exceeds 50% of the total net deposit amount within the recent months. Withdrawal processing Fees may be charged upon the result of this review. E. Once the wagering requirement is met, all balances exceeding the maximum cash out allowed will be void and automatically deducted from the account. At this point the player may request the funds. If chooses to continue playing instead, any additional winnings exceeding the maximum cash out allowed will be voided and forfeited. The Bonus Amount is non cashable and will be removed from the associated cash out.F. Maximum cash out for Special Manual Bonuses and Credits will be 20 times the amount of the bonus or credit up to the maximum withdrawal limit amount of the player class (chart above) but never above that limit, when the customer's account registers more withdrawal transactions than deposits in any given time frame, or when the previously approved total payout amount exceeds 50% of the total net deposit amount within the recent months.
10- FOR FREE BONUSES: Can only be redeemed if coming from a partner site and requires coupon for redeeming. Only one free bonus can be redeemed per customer or household in one casino account in the group. Claiming more than once will void any winnings. Only valid for Slots machines (some might be restricted), Keno and Scratch Cards.. Any other games played are not permitted while these bonus funds are in play. Any Free Spins granted by the FREE Code must be played first only in the game available for the promotion. The bonus and/or the free spins winnings amount, must be wagered 70 times in valid games to achieve withdrawable balance. Max cash out $100. The bonus is non cashable and the amount of the bonus will be deducted from the withdrawal. All balances exceeding the maximum cash out allowed will be void and automatically deducted from the account, leaving only the maximum cash out allowed, once the wagering requirements are met. All further winnings derived from the Free bonus conversion are void. Upon requesting a withdrawal of the winnings, players must place one deposit of $25 to verify the account in the system and also to fulfill the minimum withdrawal amount of $150. This $25 deposit must be wagered at least 5 times ($125 in wagers) in order for the withdrawal to be free of charges, else payout fees will apply. Any winnings from the use of the free spins or free chip, will be void if the account does not have at least one valid deposit. The Finance Team reserves the right to request a valid proof of the fully debited transactions. Without any exceptions, the maximum payable amount coming from a free chip or spins, plus a deposit combination, will not exceed $150.
11- Comp points are special credits for play in any game, which are accrued for every bet, depending on the selected game. These points can be redeemed and converted into withdrawable balance, and once there is a minimum of 100 comps accrued. The maximum cash out allowed is the sum of 5 times the amount of the redeemed comps. Any exceeding request is void.
12- Only verifiable casino accounts with valid email and home addresses are permitted to claim bonuses.
13- Promotions are valid only for accounts in good standing.
14- No promotions may be combined, unless otherwise specified.
15- Promotions run for a limited time and may be changed or discontinued without notice.The casino can change, discontinue, disable or deny the use of bonus or comps money in any particular account without prior notice. This also applies when the customer account registers more withdrawal transactions than deposits in any given time.
16- Limit one bonus per person, IP address, family, household and/or group. Winnings derived from casino promotions or bonus money on accounts considered duplicates will be considered invalid. The Casino reserves the right to deduct the bonus from the player's balance at its discretion.
17- If playing Multi hand Video Poker or Video Poker, wagering requirements will increase. PLEASE CHECK THE TABLE ABOVE.
18- Wagers in any form of CRAPS, CARIBBEAN HOLD'EM - STUD and DRAW, TRI CARD POKER, THREE CARD RUMMY, BLACK JACK, "21" GAMES, PONTOON, BACCARAT, ROULETTE, SIC BO, PROGRESSIVE GAMES, SOME SLOTS GAMES AND LIVE DEALERS GAMES are not applicable towards the minimum wagering requirements of any bonus unless otherwise stated. Specific bonuses may state additional restricted games. Wagering on restricted games does not count towards the fulfillment of the wagering requirements and winnings from rounds played on restricted games before and after meeting the wagering requirements may be removed at the time of a cash-out request.
19- Deposits are not eligible for bonuses whenever there are pending or approved withdrawals coming from or produced by that specific deposit. In addition, multi-stage promotions and/or promotions that may be granted several times will be considered closed as soon as a player produces winnings - meaning further stages of that same promotion will not apply.
20- The use of Comp Points or Comp Balance depends on the wagered amount. Every 100 Comp Points can be converted to $1.00. Comp Points awarded for every wager depend on the game and the player class and it could vary from $8.00 to $15.00 in wagers to get 1 comp point.
21- If you do not wish to participate in a bonus you may cancel its coupon in the cashier prior to making your deposit. If you have already deposited then email [email protected] to remove the bonus funds before playing. If you do not wish to receive ANY bonuses please email your request to [email protected]
22- The company reserves the right to demand verification of your identity at any time including prior to issuing payouts. This may include but is not limited to copies of ID, utility bill, front and back of credit card, and a signed credit card deposit confirmation form. If fraud or document tampering is suspected management may require notarized documents. Furthermore, if gift cards were used, these documents may be provided to the gift card reseller and/or telecommunications or credit card processing provider if required in order to document that the original credit card transactions were made by the legitimate cardholder.
23- You must enter the coupon code prior to making your deposit to be eligible to receive the bonus. If applicable to a specific promotion, you must enter the coupon code corresponding to the promotion, the deposit method you are using and according to your geographic location. Otherwise any winnings derived from the incorrect coupon could be void. All promotions, bonuses and codes are valid in the dates according to the specific terms and conditions and based on MDT - MST.
24- Bonus money (coupon codes or manual credits) cannot be used to play in Live Dealers Games. Without exception, any winnings coming from bonus money in any form, even after meeting the wagering requirements, cannot be used to play in any game within the LIVE Dealers platform. Any winnings that are produced in Live Dealer Games, from previous Bonus money, will be void and the player forfeit all earnings.
25- Players from Europe, Asia and Australia: All Bonuses and Promotions require double wagering play through prior to cashing out or processing any withdrawal request. Any winnings that do not comply with the required doubled playthrough for any given bonus, will be void.
26- Should your deposit not effectively be charged and collected by us, but credited to your casino account as amusement funds by our cashier, the casino reserves the right to limit and or condition the amount in potential winnings to be honored or to forfeit all balance derived from this uncollected deposit.
Have a question you need answered? Contact us anytime!
The number one person who should be protecting their privacy is the player themselves. Any individual playing in the Casino is responsible for the protection of their personal information. Information like passwords, account information or any other types of personal information should be protected and not shared with any other parties.
Collecting of Personal Data
Our support and finance team collects personal information for players in order for the player to use our services. We request specific information in order to verify a player's account. We also may send surveys or other types of polls to get players opinions. We may receive certain information from third parties who you have chosen to give your information to. This type of information received from third parties may include email and mail addresses, names, phone numbers, credit card numbers and other style of living information which may have been received through other surveys an individual has taken at one point.
Information is Disclosed to Other Parties
Any data we received from players is held with the highest confidentiality and is never sold. There are some cases where data may be used for specific reasons and to certain parties. These parties include: third party providers who have been given your information to give us services, auditors as part of any processing for business, possible investors of the Casino. If a data processing is executed by law it will be governed by a processing agreement as required by laws. All of your right will be completely protected. Players information is protected with high standards and is not disclosed to any government parties unless required by the law.
How Player Data is Processed
When a customer decides to share personal information with Lucky Hippo Casino, it will be used for these reasons: in order to allow us to give you gambling opportunities, to give you information about our casino and updates about our services, give you customer service, it allows us to send you promotions and marketing materials, helps us improve our casino.
Personal Information Retention
The Casino does not store personal information for a duration longer than needed for the reason it was obtained.
Cookies are files which encompass digital information. These cookies are held in a computer’s hard drive to be used regularly. The files are saved to hold custom user information for a website and we only used them for site operational purposes. Lucky Hippo will obtain IP addresses for admin uses, customer services and safety and security reasons. The servers at our casino may obtain a player's IP address from time to time and provide a cookie which may be permanent for casino use. A cookie assists the Casino in remembering login credentials, shows the Casino a player's actions and may track other links used to leave the website. Cookies give players a customized experienced based off their page views and actions on the site. No player is required to accept cookies and a website browser can be customized so that cookies are not accepted. Review the help section or browser settings on your browser to customize cookies. The Casino has the right to decline a player from playing in the casino if they decide to disable cookies and this is only done for security reasons.
IP addresses of players are logged by the Casino so we can provide a better experience to players via promotions, marketing, etc. Email addresses are not logged so players are not sent spam emails.
Opt-out and Email Preferences
After creating a player account at Lucky Hippo casino, we will send players newsletters via email, promotions, offers and information about brand new games. Players have the ability to unsubscribe at any time and we provide a link to do so. Feel free to contact support for any assistance regarding email opt outs.
We protect personal information to the highest degree. No system is completely secure on the internet. We have no responsibility or liability for disclosure of personal information if there is a transmission error, cause beyond our control or non approved third party accessing information on our site.
Corrections, Updates and Removal of Information
Any time a player is worried about personal information safety given by the Casino, they should contact support. At any time a player can request their personal information be deleted from your player account. If copies of information are requested, the Casino has the right to charge for these. If a player decides to request removal of their information, some features on the website may no longer be accessible after this action has been taken. Refunds are not offered if a player requests information removal for any services a player uses. Some pieces of personal information may still be kept by the casino to handle disputes and for the Casino to follow all laws and regulations.
- Responsible Gaming
Lucky Hippo Casino wants all players to enjoy playing our games. We are active promoters of responsible gaming and ask all of our players to be accountable. Playing online casino games is exciting and entertaining, but it essential to remain in full control of spending. Our casino is for pure entertainment and not meant as a source of income. Create a plan for the duration of time you desire to play in addition to the amount you wish to spend. We genuinely hope you have an enjoyable time at our casino. Have fun, play responsibly and good luck!
Anyone under the age of 18 is forbidden by law to play at Lucky Hippo Casino. Our goal is to provide adults with entertaining casino games. If a young person in your household has the ability access to the casino, we urge you to make sure they are unable to log into the casino. Please keep passwords safe and log out of the casino after playing. Always keep confidential information safe around young children. Lucky Hippo Casino invites all legally aged players to enjoy the endless fun of our online games. If you suspect a young person is using our website unlawfully, please contact us.
Creating a budget before playing at any online casino is something we strongly urge players to do. Carefully manage your bankroll, and it is a smart idea to always tracks wins and losses during a gambling session. If a player has a gambling problem which we recognize, our casino can prevent the player from playing in the casino.
Staying in Control
Online gambling is a fun and entertaining activity. But, for some, they can lose control of their finances. Gaming is not meant to be the only source of income. Keep track of all losses and keep a close eye on your bankroll. Another great way to stay in control of your gaming is to set time limits of how long you allow yourself to play. For example, if you want to game a couple of hours in the evening after work, set the alarm for a start and stop time. Never feel embarrassed to talk to a professional if you believe you are developing a gambling problem.
Casino Omission by Player
A player can request we close their account and we can do this for six months or longer. The player will not be able to access their account. All emails, promotions, and bonuses will stop being delivered to the player. If you need a break, please contact our team.
Signs of a Gambling Problem
It is important always to take regular stock of your gambling behaviors. Some signs of a gambling addiction may include, being drawn to lie about gambling, having difficulty controlling gambling, spending money when it is outside of your budget and when friends or family start to show their concerns. If any of these signs become more intense with time, it is recommended you seek professional help.
Need Assistance with a Gambling Problem?
Below are several contacts for help if you feel you may have or be developing a gambling problem.
U.S National Council on Problem Gambling www.ncpgambling.org
California Council on Problem Gambling http://www.calpg.org/
Florida Council on Compulsive Gambling http://www.gamblinghelp.org/
Gamblers Anonymous http://www.gamblersanonymous.org/ga/
- Email Filters
Be sure to add all of our email addresses below to your email safe list. Don’t miss out on the fantastic offers we send to players. Add these emails to to your email whitelist to make sure you get all of our promotions, bonuses and support emails from Lucky Hippo Casino.
- Safety and Fair Gaming
Fair Play, Secure System Function
Since December 2002 we have paid over $17 Million in winnings! To ensure absolute fairness and full function of the system and its ongoing accuracy, a sophisticated RNG (Random Number Generator) is utilized. RTG's gaming software carries an official Certificate of RNG Evaluation from CDS (Central Disputes System Certified), a respected Accredited Testing Facility and principal consultants to major gaming and wagering regulatory bodies.
CDS performs RNG Evaluations with a special emphasis on the distribution and unpredictability of the RNG application. CDS has verified through mathematical and statistical analysis that the RTG RNG distributes numbers with sufficient non-predictably, for distribution and lack of bias to particular outcomes.
Furthermore, the average payout percentage, which is the percentage of total winnings to total wagered amounts, is reviewed on a monthly basis to ensure our system's on-going randomness and fairness.
For your added protection, we maintain a complete audit trail of each individual transaction for all the games that you play. At your request we would be pleased to make these files available to you for inspection.
Lucky Hippo Casino uses the credit card services of Park Lane Services Ltd., ensuring secure, fast and easy online transaction processing. Park Lane Services Ltd., is a multinational firm that handles thousands of secure online transactions every day. It is of the utmost importance to us that you are completely confident and comfortable with all your secure dealings while playing at Lucky Hippo Casino.
We are committed to a policy of ongoing fraud detection and prevention in all aspects of our gaming operation. Our systems ensure the validity of each and every transaction, using the latest fraud control mechanisms in today's e-market. We aim to ensure the integrity of our customers' accounts and secure all transactions and payments we receive and make to you. In order to protect you and the company, we may request documentation that proves your identity. Click here for more information. Please understand that this procedure has been put in place to prevent online fraud and misuse of your personal information. We assure you that this information is being kept totally confidential.
If for any reason you should feel uncomfortable about our software or about the security and safety of gambling online, please do not hesitate to contact us: [email protected]
To submit a formal complaint in regards to our software platform please click the image:
TERMS & CONDITIONS
By using Lucky Hippo Casino software, and provided you (the "User") are 18 years old or more, you will be deemed to have manifested your consent to enter into the following agreement with Lucky Hippo Casino and to accept its terms and conditions, which have been accepted by Lucky Hippo Casino. Please read the agreement carefully, and consult legal counsel in your jurisdiction if you have any doubts about your rights and obligations; be sure to keep a copy for your records. Purpose Of Agreement The purpose of this Agreement is to regulate the legal relationship between Lucky Hippo Casino and the User once the User has received the Lucky Hippo Casino software from www.luckyhippocasino.eu Lucky Hippo Casino hereby grants the User a personal, non-exclusive, non-transferable sub-license to use the software for playing in the casino.
Declarations by User The User declares and warrants that: • All User's details contained in the Registration Form submitted to Lucky Hippo Casino are true and correct.
• User will use the software application to gamble on the Internet for his own private personal use only and not for any business use, or use by others.
• Commercial use of Lucky Hippo Casino is strictly prohibited.
• To the best of his knowledge, User is not contravening any laws of his home jurisdiction by applying the software to gamble on the Internet.
• User fully understands the methods, rules, and procedures of Internet gambling through the application of the software.
• User is fully aware that there exists a risk of losing money when gambling on the Internet through the application of the software.
• The Player accepts all outcomes of game results as received in the client application from Lucky Hippo Casino game server. The Player fully accepts and agrees that software random number generator will determine the outcome of the games.
• The source of the funds used by User for gambling on the Internet through the application of the software is not illegal.
Declarations by Lucky Hippo Casino
Lucky Hippo Casino declares and warrants that:
• Lucky Hippo Casino's operation of virtual casino gambling is directed only towards users who by the laws of their home jurisdiction are not prohibited from gambling on the Internet through the application of the software. Lucky Hippo Casino carries no intent to enable a User to apply the software for gambling on the Internet in contravention of any law in the User's home jurisdiction.
• Application of the software for gambling on the Internet ensures the User Ultimate Random and fair odds ("Atlantic City, Las Vegas Rules" or better).
• Using the latest private/public key encryption, Lucky Hippo Casino has made every reasonable effort to ensure that all passwords and user names employed by User are thoroughly secure against third party access while transferred on the Internet.
Rules and Instructions
The application of the software by the User shall be made exclusively in accordance with, and governed by, Lucky Hippo Casino's rules and instructions as detailed in the software and/or on Lucky Hippo Casino's Internet web site from time to time, including, without limitation, in respect of the gambling methods, playing rules, payment procedures, and payoffs of winnings.
The casino reserves the right to close any account in which there is no activity within 180 days. Not placing a bet, not making a deposit or withdrawal, or not accessing the account, within this period, are considered examples, but not exclusively, of account inactivity and consequently, any balance is forfeited.
Telecommunication Service Provider
Lucky Hippo Casino shall not, in any way, be responsible for any acts or omissions made by User's Internet Service Provider ("ISP") with whom User has contracted to gain access to Lucky Hippo Casino (c), and Lucky Hippo Casino shall not be a party to any dispute between user and ISP, nor shall any such dispute have any effect on the obligations of User under this Agreement.
Copyrights / Trademarks
User undertakes to respect all applicable copyrights and/or trademarks related to Lucky Hippo Casino(c) operation and the software, and to exercise all necessary prudence in the use of the encryption key and other security measures.
In the event that Lucky Hippo Casino believes a User is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by Lucky Hippo Casino then Lucky Hippo Casino may, in its absolute discretion, deny, withhold or withdraw from a User any bonus or other promotion, or rescind any policy in respect of that User, either temporarily or permanently.
Your account must be registered in your legal name; only one account is allowed per user and any other accounts opened with same personal information will be considered as "Duplicate Accounts". Duplicate Accounts will be closed by us immediately and all transactions made to the Duplicate Account will be refunded. However any winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited. Accounts created under different names but from the same household, computer or using same information such telephone number or email address will be considered as "Duplicate Accounts" as well. However, any restrictions may be removed once we have received confirmation there is more than one unique person in the household, providing each person (account holder) copies of Picture ID and a Utility Bill.
User may terminate this Agreement by notifying Lucky Hippo Casino in writing at any time, provided User owes no money to Lucky Hippo Casino for any reason whatsoever. Lucky Hippo Casino reserves the right to terminate User's membership, at any time and for any reason, at its sole discretion, and in particular in case of any activity that may harm Lucky Hippo Casino and/or its members including, but not limited to, fraud, abuse of bonuses and other promotions, frivolous and unsubstantiated claims, and misuse of casino's software. User's membership will be also terminated if Lucky Hippo Casino become aware that you have played at any other online casino under any of the circumstances aforementioned. Upon termination by User or Lucky Hippo Casino as above, Lucky Hippo Casino shall refund User any funds, which may be in User's account over and above any amount, which may be owing to Lucky Hippo Casino (if any). In any case, refund shall not exceed the initial Deposit made by User. Termination by User or Lucky Hippo Casino as above shall be without prejudice to recovery by either party of any amount legally due by the other party in virtue of this Agreement.
Applicable Law / Jurisdiction
This Agreement, the interpretation and execution thereof, and the relationship between the parties, shall be governed by, and construed in accordance with, the laws of the United Kingdom.
Any claim or dispute arising either directly or indirectly out of this Agreement, shall be brought before the competent court of the country of Panama which court shall have exclusive jurisdiction. Notwithstanding the foregoing, Lucky Hippo Casino shall have the right to institute any legal proceedings against the User before the competent court in the User's home jurisdiction or elsewhere.
Lucky Hippo Casino reserves the right to amend these Terms and Conditions from time to time as it sees fit. Users are advised to review these Terms and Conditions no less than once per month on the Lucky Hippo Casino website in order to ascertain what amendments, if any, have been made.
THIS AGREEMENT IS DEEMED ACCEPTED AND SIGNED BY Lucky Hippo Casino AND BY USER AS INDICATED IN THE INTRODUCTORY PARAGRAPH ABOVE UNDER THE HEADING "TERMS AND CONDITIONS", ON THE DATE ON WHICH THE SOFTWARE HAS BEEN INSTALLED BY USER.
BET WITH YOUR HEAD NOT OVER IT. WE AT Lucky Hippo Casino STRONGLY FEEL THAT IF YOU THINK THAT YOU, OR A CLOSE FAMILY MEMBER, HAS A GAMBLING PROBLEM THAT YOU SHOULD SEEK THE APPROPRIATE COUNSELING. YOU CAN FIND HELP AT WWW.GAMBLERSANONYMOUS.ORG
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