Frequently Asked Questions


Here is a list of our most frequently asked questions about Lucky Hippo Casino. If you need help or have more questions, please contact us!

Customer Support

How can I reach customer support?
Players can reach us via Live Chat or email. Check out our support page for all of our contacts.

Promotion - FAQ’s

How do I use promotions?
All promotions must be claimed before a real money deposit is made. Claiming a bonus is simple. Just click on the “claim” button while you are in the cashier. After clicking the claim button, the promotion is automatically added to the player account.

Can I use more than one bonus?
Only a single bonus is allowed to be play at one time. Additional bonuses can be claimed after a withdrawal has been started. Also, more bonuses can be used when a player's balance has fewer than a credit left on the balance.

What causes table limits to change when a bonus is active?
Table limits may change when a bonus is active. The bonus amounts may change because we prohibit abuse of bonus and promotions. The bonus amounts let us give more generous bonus amounts over time.

When do table limits change back?
Table limits switch back to normal once a player has made a complete withdrawal of real money from Lucky Hippo Casino. In addition, they will change back to normal limits if a player account has less than one credit left in the balance.

How do I refer friends, is there a bonus?
Yes, there is a bonus if you refer a friend. You can earn $20 free by referring friends to Lucky Hippo Casino.

Here is how it works:

While you are in the casino cashier, click on the “Refer a Friend” button, which is located under the promotions menu. Enter your friends email address in the text box in this section. An email will be sent to your friend via their email inbox. When your friend received the email, they must click on the link inside the email and they will be given the opportunity to download the casino. While registering, the player needs to use the email you provided us, so you can get credit. If they use a different email, we will not be able to verify it was your referral. Once register, the friend you referred must deposit $50 in addition to wagering $50. Note: the $50 deposit is not just one deposit. Once both of these steps have been completed, you will receive a Refer-a-Friend promotion.

How does the Lucky Hippo COMP program work?
It's easy to rack up points for real cash at Lucky Hippo Casino! You can earn free cash just by playing your favorite games. Here is how it works: Simply wager real money from your account and you will accumulate comp points. These comp points can be used for real cash! There are three levels of our COMP program and they include Silver, Gold and Platinum.

Silver - Com points redeemed: $200-$499 for a $25 Bonus
Gold - Comp points redeemed: $500-$999 for a  $50 Bonus
Platinum - Comp points redeemed: $1,000 or more for a $75 Bonus





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